bet jelli's Privacy Policy

bet jelli collects the following types of information to create accounts and provide services. This information is used solely for delivering services, ensuring security, and improving the platform.

1.1 Identity and Contact Information

• Full name and date of birth (for age verification — to confirm you are 21 or older)
• Mobile number and email address
• National ID card or passport number (when identity verification is required)
• Current address

1.2 Financial and Transaction Information

• Details of deposit and withdrawal transactions
• bKash, Nagad, Rocket, or Upay mobile banking number
• Partial bank account details (where applicable)
• Transaction history and timestamps

1.3 Technical and Device Information

• IP address and device identifier
• Browser type, operating system, and device model
• Login time, pages visited, and click data (via cookies)
• App version and usage patterns when using the mobile app

bet jelli uses the information collected from you only for the specific purposes listed below. Your information is not used for any other purpose.

2.1 Account Management and Security

Your contact information is used to create and verify your account, maintain login security, and send OTPs. Your IP address and device information are monitored to prevent unauthorised access.

2.2 Transaction Processing

Your financial information is used to securely process deposits starting from ৳500 and withdrawals starting from ৳1,000. Accurate information is essential to completing withdrawals within 10–45 minutes.

2.3 Service Improvement

Usage patterns are analysed to test platform performance, plan new games and features, and improve the overall user experience.

2.4 Bonuses and Promotions

Based on your transaction history and activity, you will be notified about relevant bonus offers such as the weekly bet jelli Festival or the Jelly Slots Fun Bonus.

2.5 Customer Support

When providing support via 24/7 live chat or email, your account information and transaction history are reviewed so that fast and accurate assistance can be given.

2.6 Responsible Gambling

Playing patterns are monitored to offer limit-setting or self-exclusion options when needed. For more information, we recommend reading our Responsible Gaming Guidelines.

bet jelli uses industry-standard technology to protect your information. Our server infrastructure is covered by multiple layers of security.

3.1 Encryption and Technical Protection

• All communication between your browser and our servers is secured through SSL (Secure Socket Layer) encryption.
• Sensitive information is stored in encrypted databases.
• The system is kept secure through regular security audits and updates.
• Firewalls and intrusion detection systems are active to guard against unauthorised access.

3.2 Data Retention Period

While your account is active, and even after it is closed, certain information may be retained for a specified period to meet legal obligations and maintain financial records. Once no longer required, information is securely deleted.

3.3 Staff Access Controls

Only authorised staff members can access limited information for specific purposes. Every access is logged and reviewed regularly.

bet jelli does not sell your personal information or transfer it to third parties for commercial purposes. However, specific information may be shared with partners in the limited circumstances described below.

4.1 Payment Service Providers

Only the information needed to complete transactions is shared with mobile financial services such as bKash, Nagad, Rocket, and Upay, and with the relevant banks. These providers have their own privacy policies.

4.2 Technology and Infrastructure Partners

The minimum necessary information is shared with trusted technology partners for server hosting, data analysis, and fraud prevention. These partners are contractually bound to maintain the confidentiality of your data.

4.3 Legal Obligations

Required information may be provided in response to a valid legal directive, court order, or request from a relevant authority. In such cases, the minimum disclosure policy is always followed.

4.4 Game Software Providers

Only the session information needed to run game-related operations is shared with game providers such as Evolution, Pragmatic Play Live, PG Soft, JILI, and others. Personal identity information is not shared with them.

Cookies and similar technologies are used on the bet jelli website to improve your experience and monitor platform performance.

5.1 Essential Cookies

These cookies are essential for keeping login sessions active, verifying security, and running the platform's core functions. Without them, the site will not work properly.

5.2 Analytical Cookies

Anonymous data is collected to understand which pages are visited most, where issues exist on the site, and how the experience can be improved.

5.3 Cookie Controls

You can block or delete cookies from your browser settings. However, disabling essential cookies may cause some features of the site to stop working correctly.

As a bet jelli member, you have important rights over your own information, which we fully respect.

6.1 Right to Access Your Information

You may request to know what information we hold about you. Contact our support team via live chat or email and we will assist you.

6.2 Right to Correct Your Information

If there is any incorrect or outdated information in your account, you can request a correction. Having accurate information is also important for transaction security.

6.3 Right to Close Your Account

You can request to close your account at any time. After the account is closed, all information except financial records will be deleted within a set period.

6.4 Right to Opt Out of Marketing Communications

If you do not want to receive bonus offers or promotional messages, inform the support team and further communications will be stopped. However, urgent messages related to account security will always be sent.

All casino and betting activities on bet jelli are exclusively for persons aged 21 and above. Age is verified at the time of registration, and information from minors is not knowingly collected.

If a minor has mistakenly created an account and this is brought to our attention, that account and all related information will be deleted immediately. Parents or guardians who have any concern about this are advised to contact the support team.

bet jelli's privacy policy may be updated from time to time due to platform changes or legal requirements. If there are significant changes, advance notice will be sent to your registered mobile number or email.

Continuing to use the site after a change takes effect will be considered acceptance of the updated policy. We therefore recommend revisiting this page occasionally. For more information about us, visit our About Us page.

If you have any questions, comments, or complaints about this privacy policy, our support team is always ready to help. bet jelli provides service in Bengali and English 24/7.

Answers to general questions about this privacy policy may also be found in our Frequently Asked Questions (FAQ) section.